Returns & Exchanges

We accept returns and exchanges

Contact via email with reason for return or exchange (treefortfive@gmail.com) within 14 days of delivery

Ship items back within 30 days of delivery

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If the return is accepted, a full refund will be issued upon receiving the returned item from the buyer.

If the item has not been shipped

We will process a cancellation and a full refund will be issued.

 

Shipping & Delivery

We ship to US-only addresses (for now!)

We currently do not ship internationally, but plan to! Please reach out via email (treefortfive@gmail.com) or DM us on Instagram (@treefortfive) if you’re looking to buy an item, but live outside the US.

The more we hear from you, the more likely we’ll start shipping outside the US soon!

Shipping via USPS

All items are packed with care and shipped via USPS.

We offer the following options:

  • USPS - First-Class Package/Mail Parcel (5 business days)

  • USPS - Priority Mail 2-Day™ (Locations closer to NH may be auto-upgraded to Priority Mail 1-Day™)

  • USPS - Priority Mail Express 1-Day™

Shipping timelines

Expect all ready-made items to ship within 5-7 business days of your order (usually sooner!)

Please account for creation-time of commissions or custom orders of up to 30 days (unless otherwise agreed upon) before the item is shipped.

Need an item sooner?

While expedited shipping is available, please send an email or DM about any tight timeline questions before placing an order, especially for next-day packing and shipping for an order.

We always try to make sure you receive an item before or time, but some tight deadlines might not be feasible. When in doubt, ask and we’ll try to make it happen!